At Dawson Insurance Brokers Ltd we pride ourselves in providing Financial Advice for Insurance Products to our Clients in accordance with the Standards of the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. Your feedback is important to us, so whether you’d like to give us a compliment or have a complaint, we’d love to hear from you.
It’s always nice to hear a compliment first hand, so, if we’ve done a particularly great job either tell your Dawson Insurance Brokers Ltd contact directly or send us an email to firstname.lastname@example.org.
You can make a complaint with our team by either calling us, using our online form or writing to us. We will review your feedback then work with you to find a solution.
Speak to our team on 0800 32 00 32Monday-Friday 8.30am-5pm
Make a complaint by using our online complaint form. Lodge a complaint online by clicking here.
Send your complaint by email or mail to:Email - email@example.comMail - P O Box 949, Rotorua, 3040
Once you’ve lodged a complaint:
If you feel your complaint is not resolved to your satisfaction, you can contact Financial Services Complaints Ltd (FSCL), a dispute resolution scheme who we are a member of. This service will cost you nothing and is an independent service that will help investigate or resolve the complaint. You can click on this link to find out how to make a complaint to FSCL.
You can also contact FSCL at:
Postal Address: P O Box 5967, Wellington, 6145Email: firstname.lastname@example.orgPhone: 0800 347 257 Website: http://www.fscl.org.nz/