Disclosure

At Dawson Insurance Brokers Ltd we pride ourselves in providing Financial Advice for Insurance Products to our Clients in accordance with the Standards of the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. Your feedback is important to us, so whether you’d like to give us a compliment or have a complaint, we’d love to hear from you.

Once you’ve lodged a complaint:

• However you choose to contact us we will acknowledge your complaint and you will receive our Internal Complaints Process within 2 working days.
• We will contact you for more information.
• We will approach all complaints with an open mind, listen and treat each complainant as an individual and with courtesy and respect.
• We will try to resolve your complaint quickly.
• You will receive a written decision, remedies and resolution as soon as practicable.

If you feel your complaint is not resolved to your satisfaction, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service, a dispute resolution scheme who we are a member of . This service will cost you nothing and is an independent service that will help investigate or resolve the complaint. You can click on this link to find out how to make a complaint to FSCL.

 

http://www.fscl.org.nz/complaints/how-make-complaint

 

You can also contact FSCL at:

P O Box 5967, Wellington, 6145
info@fscl.org.nz
0800 347 257
http://www.fscl.org.nz/